Our Services

ProMark Strategies

Our Services

We provide more services globally too


To ensure customer satisfaction, and maximize client usage of Hotel facilities.


To focus and guide future decision making and marketing efforts.


Series of professionally structured and facilitated workshops.


All of these ProMark resources are at your service to offer their assistance and expertise whenever it is required.


Opportunity for strategic alliance with other international hotel clients and tens of thousands of travelling Loyalty Members globally.


This service is provided free of charge by ProMark Strategies as part of our "Total Marketing" philosophy, which features the Loyalty Membership as its core product.


Offers you the opportunity to have all of these diverse databases and listings consolidated into one professionally organised and fully integrated database.

Our Team

Leadership Team

ProMark's management team is comprised from a talent pool representing more than 150 years of industry leading expertise.

ProMark's founders pioneered the adoption of technology to drive superior performance. Ian Hay, Simon Cross and Bill Haswell oversee ProMark Strategies progress instilling a commitment to service, integrity and continuous improvement. Our talented IT team work tirelessly to integrate latest technology advances into developing innovative solutions tasked with improving individual member engagement.
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Ian Hay is a Co-Founder & Director of ProMark Strategies.

Ian has over 30 years' experience in the Hotel Loyalty Marketing Industry

Prior to co-founding ProMark Strategies in 1993 with Simon Cross,

Ian worked in various senior positions with another well-known company within the industry.

Ian Hay, Director
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Simon Cross is a Co-Founder & Director of ProMark Strategies

Simon has over 30 years' experience in the Hotel Loyalty Marketing Industry

Simon Cross, Director
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Bill Haswell is Group General Manager of ProMark Strategies.

Bill has overseen the launch & management of successful Hotel Loyalty Marketing programmes for over 26 years & across 5 continents.

Bill Haswell, General Manager
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Pek Hiang is Assistant General Manager of ProMark Strategies.

Have many years hands-on experience in the IT industry encompassing project management, requirements analysis, system design, integration, development, implementation and support

Ng Pek Hiang, Assistant General Manager
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Peter Ponniah is the Assistant General Manager of ProMark Strategies.

Completed his CIMA professional qualification and is a member Malaysian Institute Of Accountants. Have more than 25 years of experience in the Finance industry

Peter Ponniah, Assistant General Manager